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Yeah, I've done this I just haven't heard back from them yet. Been about a week and I'm a very impatient human being lol

Hey guys! I have a VHB Carbon II which I really like but the heating button seems to be broken. It still charges, flips on and shows the battery level but won't heat up or display the heating light when I hold the button down. Does anyone know if there is a way to potentially just change out...