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Received mine just a few minutes ago. Are they screw top? I can't get any of them open even with the included tool. On edit: aha! Off to the races!!

I just wanted to drop in here to say that I've had my new ALP unit for two days after a wonderfully-discounted black friday sale purchase and I've found it an absolute pleasure to use. The unit feels well-made and solid in the hand, the lid hinge is tight and the seal quite strong without the...

Fair enough. Either way, I am done here, as per your rules. Take care, and thanks again. If it wasn't for this forum, I wouldn't have gotten a single email from the vendor. One thing I won't take, however, is the implication that I've been "bullying" anyone. I'm a paid customer trying to get...

I appreciate this, but will follow the forum rules despite the fact that Epic only replies to CS issues when they're tracked down here and essentially forced to respond. It's been a month and I expect neither the vape nor a refund, so I guess I'll just give up. Honestly, even if I ever do get...

Nope. This was my first order from this guy, on Dec. 29th. It's been an utter clownshow. And apparently it isn't an uncommon experience with Epic, either. I started a reddit thread asking others about their CS experiences with Epic, and the replies were many, and universally negative. At this...

Hey, "Ace", where is my LONG-OVERDUE order??? YOU CAN'T BLAME THE POST OFFICE FOR THIS -- YOU HAVE HAD MY MONEY FOR A MONTH AND HAVEN'T SENT ME ANYTHING BUT EXCUSES AND FALESHOODS. You have tried to blame USPS for the delay, but your people admitted to me in writing last week that you never...

So you have no clue when I will receive my order of Dec. 29th? The original tracking number you provided on Jan 3 is still "awaiting parcel", and I have not received the replacement tracking number I was promised last week. Thanks for the response, but at this point I seriously doubt if I will...

Well, so much for the customer service. The tracking for the order still has not updated despite the response I received that told me that it was sent out Priority on Sunday, which didn't even sound right. Would you please give me an honest and accurate assessment of when I can expect my order...

I just received a reply: my E-Nano is on its way!! Thanks, Epic, and thanks, FC!

Good afternoon. I've been trying to get ahold of the Epic E-Nano Customer Service for awhile because my order of the 29th has been waiting for a label since last Monday but has not yet shipped. I even paid for Priority shipping, which was clearly a mistake. I've tried the phone number on the...