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Problem solved! Sounds like they were having problems with their email server. My cord is on it's way back to me now, harmony is restored in the universe. Thanks to @ACE OF VAPE for getting my RMA pushed through!

Thanks for the help. I love my E-Nano but I am starting to have second thoughts about the customer service. It has been almost two weeks and I have not received a reply to any of my emails, my RMA request, or phone calls via the above link. Ace of Vapes reached out to me last week via PM and...

Does anyone know how/if the dimmer box opens up to replace the cord? Im not opposed to chopping up an old power cord but I cant figure out how it attaches inside the box. I dont see screws anywhere to get it open.

I have not, I'll do that now. Thanks for pointing me in the right direction!

Hi. My dimmer cord is shot and I’ve tried to contact someone through the website and filled out an RMA request and haven’t heard back. Is the best way to get ahold of someone to just wait on an email from them? Thanks for the help, I love the vape, just need to get it working again.