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Just following up from a page back, I’m a fairly new Woodwynd owner. There are almost infinite combos in the DV ecosystem and I enjoy reading about everyone’s experiences. I’m pretty simple compared to most folks here, I just want a quality tool that works well. For me, no matter what...

I didn’t read the previous 2508 pages, sorry. Just came here to post for the first time in several years to say I love this thing. I bought a Woodwynd a few weeks ago and couldn’t be happier. For reference, my daily driver was an Underdog log vape. For big tasty clouds it is pretty much...

OMG, the difference between bodies is night and day! Or clouds vs clear skies. My first try was at 4, I’m sure I could go a little lower, I usually kept my OG hopper at 3.5. For sure all us customers deserve a much smoother experience: getting it right the first time and not needing to...

I agree they should offer to change to plain instead of just keep saying it will be shipping soon. But if you ask them, they’ll send you a plain one right away.

Strange- mine had the same issue but they shipped a replacement body first and asked me to return mine when I get it. My replacement is out for delivery, I’ll report back later. (I live less than 500 miles south of HL, but for some reason USPS decided my package needed to spend some time in...

FWIW, I sent a warranty request on Friday, they replied on Sunday that they’d send a replacement body, and sent the tracking number on Wednesday.

I think the “3 flanges” are just little depressions/notches in the plastic that are catching the light. I just looked at mine and they are almost invisible but still there.

Ahh, sorry to misunderstand about the different numbers. Indeed, HL registered mine for me.

Jabba, your Ti experience sounds like mine- anything under 4 is useless. RE:RMA 1) serial number is on the top of the hopper itself 2) HL got back to me about my problem filling out the form, asked for a screenshot, and of course when I went to take one, the form worked correctly. Is it really...

Fuck, I can’t even fill out the form for an RMA! I’m logged in, my hopper is registered with serial number, but when I get to the required field for serial number, it just says none are found (and you can’t enter it directly). Just one more annoyance along the way. I wrote to them for help...

I was waiting and waiting for my colored Ti, and finally wrote them asking for a plain one instead. The replied within a day and sent it to me right away.

They’ve been making these things for years now. Differences in performance between products using 2 different metals? OK- I’ll buy that, cause science. Obvious differences between 2 units that are constructed out of the same materials? No, that’s completely unacceptable. The only explanation...

Maybe I’m expecting too much from the io. I’m admittedly spoiled by my regular setup: the Underdog log vape through a medium sized glass bong. One small pinch, one long toke = huge cloud. I wasn’t asking for that kind of performance from my original hopper, but thought the more powerful...

After a several month wait (gave up on the colored Ti and switched the order to plain) I finally got my io. Initial reaction is not good at all. Even with the heat on max, all I can get is a wisp. I was expecting it to be way hotter, but I can take long slow draws without feeling like I’m...

What vapviking said- I haven’t asked for a plain Ti, they never suggested it. It took a while for me to learn that even the plain Ti ios were shipping, since I had preordered and HL didn’t initiate any communication about status updates. I know of other companies that, during 2020, have...

Yes, I preordered last Spring. I wouldn’t waste time bitching about it otherwise.

No, they haven’t offered an alternative. And yeah, most companies would probably have done just that, if not at first, at least the other times I’ve contacted them.

Guess I’ll just give up and change my order to plain Ti. Fucking tired of being given the runaround. It was going to be shipped in May. Then, when nothing happened by July, it was going to be another 60 days. Then in October it was going to be “soon”.

Yeah, that email kind of left a bad taste in my mouth. Like I’m gonna give you money for more batteries (or anything) before I get the hopper I paid for over 6 months ago??

Good idea, I’ll ask them. It’s just every time I email they make it seem like it’s going to be just a little bit longer, so I think I’ll wait, then a couple months have gone by, etc, etc... “Thanks for contacting us. We are close to finishing production of this. It will be done soon.” Not sure...