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Thank you for this reply, I can see you guys definitely care about the community and have a passion for the industry. I still think it’s a good idea to reach out to your customers to encourage them to do a check under the filter before use, especially with any new wood types you offer in future...

I bought one of the 29 applewood Vapmans and not only was there blue fluff blocking the hole under the filter, but there was a hell of a mess of wood chips there too, ready for me to inhale. I only checked because of this thread, and no I didn’t take photos. I cleaned it all out at the time I...