Search results

On re-read, you are correct. Still, this sucks. 6-8 weeks is a reasonable amount of time. Not 8 months. Then to get a response like that, trying to sell me a new unit, when, well, you should just send me one of those new units, free of charge, if you can't complete the repair of my unit in a...

Here was my message. We are sorry it has taken so long for your warranty to be completed. The recent fire has caused some setbacks, and we are doing everything we can to reach a quick resolution for your warranty request. We have two options for you at this time. You are welcome to choose...

Mine was received by Hopper in July 2019. Multiple promises of return, and nothing, since then. They even messaged me that it had been shipped, before the fire, and nothing arrived. Most recently they asked for a "contribution" In order to get a replacement in 90 days: "...if you can...

Well, myself! They have consistently given me the run around and lied about my wwrranty, telling me it had been shipped, before the fire, and.... Never received anything, nor have they responded to my follow-up. When I complained, in this thread previously, another forum member said he had...

I have no choice but to be patient, unless a class action lawsuits is filed. I just want to make sure that anyone who buys a grasshopper vape knows that the warranty either won't be honored, or could take many months or years to be honored.

I've been without a vape since July, awaiting a warranty repair. I've pretty much given up hope they will ever fix and return it. Very sad about my purchase.

Thanks for the dynavap tip- I'd never heard of them, and ordered one.

Better Business Bureau complaints: https://www.bbb.org/us/co/boulder/profile/online-retailer/grasshopper-labs-llc-0885-90245195/complaints I don't think we'll ever get our units back. I've emailed and replied on the warranty board, trying to get my tracking number for the "shipped out" unit...

Nope, no tracking number- just an email, and this message via their warranty page: ----- John (Hopper Labs) Nov. 11, 2019, 7:42 p.m. The unit shipped out today. ----- I am really despairing I purchased originally. I ONLY purchased because of the warranty, and I never would have thought that...

Well, after waiting for months for warranty, and many messages going back and forth, you emailed me that my warranty unit had "shipped out today", on November 11th. I fully expect to receive my unit, though I've been waiting 8 days, and still nothing.

I keep hearing how the warranty times are lower, but, here I am at 5 months as of today, and have gotten nothing but run around. Every time I enquire, I just get responses like "checking on it". What gives? Warranty case 39099823. I don't normally start bad mouthing companies online until...