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I have been contacted by customer service and I believe we are well on the way to resolving my issue. Thanks for your help with this matter. Will update when the dust settles...but so far I am good with the help I have received. DaVinci clearly cares about its customers!

@VinceVega, what happened? There is a 10 year warranty on the device. DM me and we'll get you taken care of. After 1 year of light use, my IQ has flamed out. Got an odd electrical odor and then it stopped working. DM sent, email sent. Thank you.

After one year my IQ has decided it lived a long enough life. It worked like a champ and I enjoyed the shit out of it while it was alive. I'm not even a daily user though. It was never pushed hard. It still looks pretty much like it did the day it was brand new. I even purchased the padded IQ...