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I do not know if you can pry the Fierce from my hands for a few days! I love the Fierce!

Contact them at healthyrips@gmail.com they will answer super promptly.

I just got my notification email from HR that they got my unit and it will be approx. 2 weeks before they will ship my new one. Very pleased with their customer service, very sad about waiting for my new Fierce. You are right I should have followed my SOP and not become an early adopter. I am...

This is a quote from the email Healthy Rips sent me, so you can see they are absolutely claiming a 1% failure rate, "Sorry you are having an issue with your FIERCE. This is highly unusual considering we have a 1% defect rate on all of our vaporizers. "

Healthy Rips is claiming a less than 1% failure rate for the Fierce, but I do not know how they can claim this stat before the release.

No clicking, but mine died after a mere three days. Their customer service is great, they got back to me in under two hours with return shipping info. I was very unhappy as I am sure you are as well.

You may be the first, but you are not alone. My Fierce just turned into a brick this morning. I am as displeased now as I was when I heard about the repeated production delays. I got a note from HR customer service very promptly in reply to my freaked out missive. I sent it back this afternoon...