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is there a video or tutorial for how to replace the battery? Thanks!

When I start up my square pro, it buzzes twice and shuts down. Anyone who can help?

Hi everyone: I just got my base replaced again (the ceramic oven was broken). Haze gave me a completely new one because they're amazing like that. When I got it back, the heating coil would start up but then it would fade off and seemed to stop heating. I got some advice from Haze and it...

Thanks! They've been amazing. I'm waiting on tenterhooks for Baby to come home!

You are the absolute best.

Oh that's good to know! I wasn't complaining about the broken ceramic since I cracked it myself when trying to get the original heating coil loose. It was totally my fault. I do wish, though, there was a way I could get and replace it myself. I have not one single complaint with the customer...

I did get a brand new base. However, the heating coil died and would NOT light up so I replaced that first. The ceramic is broken because it cracked in two places, though it still fits tightly. After reshaping the coil, everything seems to be fine now. I'm still too scared to try to update...

You were right, Dj. I looked it up on the web and nothing described it, but I finally got the app to read my device and the battery was almost empty. Now if I can just get the heating coil properly situated I'll be in good shape. Do I need to worry if the ceramic casing around the coil is...

Okay, here's one for you all. I just got my baby back because the base died when I tried to update the firmware. Before that, it was a problem with the heating coil. NOW, the light on the start button lit up twice in succession and then turned itself off. WTF???

Hi everyone: I absolutely love Haze's customer service. I just got my baby back....a week earlier than I expected...and they completely replace the base. My unit had died a sad death when I tried to update the software and wouldn't even turn on. They are so responsive and always so pleasant...

Yes, I went ahead and contacted Haze. I just got mine back from repair! And now I've murdered it, just after school has started. I neeeeed it :-) I've only had great customer service from them so I'm already a huge fan :-)

Thank you for the response. I'm an old woman, so can you tell me how I check the formatting on the flash drive? Never mind. I found the instructions. Again, I really appreciate your reply. Everyone on this forum has been so helpful! Spoke too soon. It still won't start.

Haze and fellow hazers: I have a problem. I just tried to update my firmware and carefully followed the instructions on the Haze site. Downloaded the firmware onto a USB, bought a C adapter, plugged it in and held all the buttons down. The app is saying the firmware was NOT updated and now...

This happens to me, too. Sometimes, I literally have to take a tamping tool and shove the button to get it to turn. Nothing seems to be impeding the mechanism.

I'VE GOT MY BABY BACK! My heating coil wouldn't heat so I sent it back for repair. I figured it would be another two weeks before I saw it again but today, there it was. I can't say enough how great the customer service is. They sent me back a whole new base and it's working just fine...

Mine is in quarantine, too. And school starts on Wednesday. I neeeeeed it.

Hi everyone and anyone: I have a Phase 3 pro which I dearly love and heavily use. I've taken it apart, deep cleaned, replaced the heating coil, and put it all back together successfully several times. This time......no light in the little window and no heat. Tried two different coils...

Hi everybody. I have a phase 3 square pro and it's been getting heavy use since I received it. I've been following this thread and wanted to thank you for all your advice. I just finished my first deep clean. Now that may not seem impressive but if you knew how clutzy and so-not-mechanical I...

I ordered mine from Amazon (5/8" titanium screens.

I just ordered mine today!