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I got a DM from them Monday but haven't heard anything since I replied back

How long was the whole process ?

Yea I love my iq and their fast responding thru email but that dont mean nothing if there rma shipping blows

Wow I love my iq even with it's little flaws but davinci has the slowest RMA process I've ever dealt with and ive been threw the process with my crafty and that was much faster it's been like 3 weeks and I still haven't got email that my unit was being sent back