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@damm What you need sir is 99% ISO (I use the stuff made to clean fiber optic cables so it's pure) and coarse kosher salt. Take your ISO and heat it in the microwave until just before boiling (as the gas is toxic) and almost fill your insert with the kosher salt. You will need something to hold...

@Danksta Yes sir, as soon as I got it in February I emailed with Josh and he said that it "was normal" for it to have a gap around it and to spin. At that time I had not noticed the lifting, most likely because of the cap I was using at the time. It is a random fumed one from a local shop that...

@toros23 I am definitely concerned about the efficiency of heat transfer while my dish is floating and/or spinning. So much so now I am investigating where I can get a shim out of a material that I don't have to worry about being hazardous. Did you experience the floating insert before moving to...

With everyone talking about what cap works best and no one having mentioned it yet... does anyone's insert come off the bottom surface of the bucket and hover and spin around inside the bucket while capped? I have a 20mm bucket with SiC insert and I am using a @chadbro terp trunk and although...

@ItWasaGoodDre Have you used any kind of tool to try and tap the insert out while the liger is dissembled? I had my insert shimmed in the bucket at one point and but still had no issues removing the insert.

To be fair, he did say he was hoping Josh would respond and I assume that means he sent an email. I definitely second contacting @mrbonsai420, I had a similar issue and he has responded quite quickly to PM's.

It sounds like you have had the unfortunate experience of already working, atleast in some capacity, of the customer service industry. I am in the same boat as many of you, where I have come to a website not associated with the product praying that there will be an update with information that...