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To be honest CS really ticked me off but the vape is worth it. Finally got in touch with Davinci through the phone and they are sending me a new unit. I should get it by Friday or Saturday !!!!!

Lucky you, still haven't got a response from this site, email, or phone for 2 weeks. I did have conversations with them on Facebook but nothing came out of it yet

Got a little excited since I saw a sign of hope that they would reach out to me today. Unfortunately I haven't heard back from them.

Send some good luck my way!!!

Got you. I messaged Davinci on Facebook and they told me someone from CS will get in contact with Me today. I hope they keep their word. I miss using my IQ and it's only been 3 days smh. I'm going on a one week vacation in March 10th and was really hoping to use my IQ during it, but based on how...

Does this include the ball, pick tool, and battery?

Got you. Thanks for the info. Would you happen to know how long this RMA process would take? There was some herb stuck to the ball and it was hard to clean it while it was attached to the little connector. I will keep this in mind next time i clean my IQ. It looks like I wont be able to use it...

Hey guys, I have been monitoring this thread for a long time. I thought i was lucky since i haven't had any issues with my IQ. But last week my bad luck started. While I was deep cleaning my IQ, i was trying to remove the zirconia ball from the little connector and the connector broke off of the...