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Kasish and Vaporcussion, that does seem like a long time. Obviously my experience is only one data point, but I hope they resolve your issues quickly. HC

Has it been a week since they received it? They shipped me a brand new one the day after they received it. What does the RMA update on the site say? HC

Interesting that all the update complaints seem to be from Android users. My iPhone did it flawlessly. That tells me that the update process wasn't well tested. Hopefully FF will fix this soon for all you Android people. HC

That does not sound good. I would suggest you call them rather than wait for an online response. You could well be right in a narrow sense. It definitely made mine a lot more effective than it was when it was brand new. Maybe that depends on whether your FF2 was operating optimally to begin...

I just posted a quick comparison between the Crafty and the FF2 on the FF2 section. I'd be happy to copy and paste it here, but I'm loathe to break any forum rules! HC

Based on my experience, you don't want to wait for a reply from Firefly CS - it may take days if not weeks. Its best to call them, as the rep told me. HC I won't belabor the session-vape vs single-hit vape point here, and I'm not sure I agree with the analysis anyway, for two reasons. One...

Neither was I when I had my problem. I assumed they would either send me a new battery or ask me to send it in. I only found out about the update when I called them, and since the update fixed my issues, I don't need to send it in. HC

Hahaha, thank you Mr.Me2. I admit to not being much of a vape aficionado, but these two seem just fine for now. I am finding interesting differences between the two, and once I have my thoughts solidified, I'll post my comments. Nothing that would surprise anybody, though, I'm afraid..:) HC

Hello everyone, I just joined and thought I'd share my recent Crafty experience - I guess echoing what you all have said. My unit died about a year after I got it, so I went to the online support page and filled out the form. After getting a return shipping label, I sent it off. Two weeks...

Hello everyone, I just joined the forum after having lurked a couple of times. I currently own a Crafty and the FF2, both of which have had issues which have been resolved; and I figured I need to share with you all - I'll post the Crafty issue on the Crafty forum. I got the FF2 about two...