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I finally got my replacement, too. The new one seems to be working well, so I'm happy again. I'm grateful that they shipped me a new one, but I just don't understand what the disconnect with customer service was. I wasn't able to get any acknowledgment from them last week, so I actually...

I'm fed up with their customer service. I got an Ascent for my birthday back in April. I was initially impressed with the unit, although the bottom bowl portion of the unit didn't line up when closed. I figured it's just a minor manufacturing defect, so it didn't bother me. But two weeks later...