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I just want to relay the positive repair experience I recently had. After getting acquainted with the unit I really enjoyed using it. Great taste, easy to use and control and in a beautiful package. Unfortunately I'm also a butterfingers and I dropped it, cracking the base where the button and...

I figured it out. Chalk it up to user error, not a malfunctioning unit. I was pressing in the center of the button to no effect, but when I shifted the pressure to the outer edge of the button it worked as advertised. I'm sorry you're having issues with yours. I've only had it for a short while...

Hi, I just received my Firewood 3.0 yesterday so haven't had a ton of time to get used to it. Now it wont turn on at all. I opened the battery cover, took out and put back in the batteries. When the contacts on the cover touched the re-inserted batteries it vibrated 4 times, then 20 seconds or...