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I just got an email from Willie at D-nail, and he said it was a customer service mixup and he will send a replacement out as soon as the next batch comes in.

I recently decided I needed to update my current rig setup. I did a bunch of research and read a bunch of forum posts trying to decide which nail heater combo to go with. I initially bought the Auberin RDK-200 with the flat coil heater and their Ti/Quartz hybrid nail. All of this worked like a...