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This is an update from my last post about sending my unit in for warranty service to the North American Service Center. I live in Missouri, the service center is in Illinois near Chicago. I shipped it out on March 22. Called them on the 25th to make sure they got it. The lady who answered the...

Unless you're feeling a considerable increase in temperature after it stops, I would say that you're only getting heat while you see and hear the unit working. You're either not filling it up with gas (whether you're doing it right or not) enough for it to work longer than a few secs, something...

Does the orange light come on when you first start it up? How does the flow of the butane sound?

Update on my experience with the N.A. Service Center: FedEx said they delivered my package just 3 days ago so I called to follow up and make sure they actually did have it and to see what the status was. The lady who answered the phone was very friendly and after taking my name, literally found...

I recently shipped my iolite to the new North American service center, which is literally a 6 hour drive from where I live. I'll let you all know how that goes.

Hello FC! I've been reading this thread for a while and finally decided to make a post regarding my Iolite. I bought my iolite about 2 months ago. Its my first vaporizer and I don't even want to smoke any more! I love this product....when it works! Cheers to you O&B for making such an awesome...