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Thank you all so much. I had tried the online form with no luck. I thought that made the most sense. I'll be giving them a call soon. Thank you so much. I can't wait to have my FF back!

Hi all, I'm new here. I bought a firefly about 10 months ago, and I have loved it. After that time of moderate to heavy use, it has stopped working. The ceramic bowl is just doesn't seem to be that hot and most of the bud is still green after a long session. I have contacted service many...