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I got impatient after I didn't hear back from Epic right away. Busted out the multimeter (thanks @Uzer ) and quickly determined the power supply cable was bad on the nano end. Quick trip to the lighting store, where the dudes there didn't believe I had diagnosed the problem correctly (and...

Not sure exactly what you mean by squeezing but I tried all the different things I thought it might vaguely mean. No dice, unfortunately. Oh well :) thank you, I'm sure it will get sorted out eventually.

Tried multiple outlets. I do have a multimeter but don't have time to dig out batteries for it and mess with it now. Tonight I will give it a shot though, good idea. Thanks!

Good news- my e-nano arrived! Bad news- it won't power on :( is there some secret on/off switch I can't find? I plugged it in, turned up the dial and waited but there's no light on and no heat. Emailed customer service, sure it will be worked out, but if I'm being an idiot and doing something...

alright, it's done. ordered. cherry + aromatherapy cup. thanks everyone, I appreciate your time. now I just have to wait..................

How much of the praise for the logs/nano is based on people using it through water? I want a nano to conserve weed, provide aromatherapy, get me ripped and sit on my desk not looking like a thing to smoke weed out of. to me it defeats the purpose of having it not looking like a thing to smoke...