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I've been doing my best, but they've been incredibly evasive with their responses and don't seem to want to tell me anything. I'm very disappointed with my experiences with the company. They seem to be trying their absolute best to stick me with this defective unit and I just don't know what to...

It's like burning plastic or rubber. Something artificial burning.

So with no bowl attached to your Herbalizer and the halogen heating bulb on, if you put your nose directly up to the metal grate and inhale the hot air deeply, you literally don't detect any odor whatsoever? It just smells like normal air? Sorry for my persistence, but this issue is driving me...

I am very troubled by your responses. So you guys literally can't detect any odor whatsoever from your units? My unit definitely has an odor when the bulb is on. The worst part is I actually sent it back to the company under warranty, complaining about the smell, and after performing a "fully...

My unit has seen daily use for a couple of months. The reason i ask is because recently i left the unit on for too long and I think it started to overheat. I wanted to make sure it wasn't off gassing so I ran it without the bowl and inhaled. This is the first time I've done this and I'm not sure...

Hello fellow Herbalizer owners. I wanted to compare notes with you about the plastic odor coming from my machine and was wondering if anyone could help me with an experiment. Try running your herbalizer without the bowl attached, then while the fan is blowing air out put your nose up to the...