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I'm curious to know too — I've heard several people talking about it recently.

So...it's working well? I'm not clear on what you mean...

Can you also share pictures: 1. Looking directly into the battery chamber with flash 2. Looking directly into the herb chamber with flash 3. Maybe even removing the herb chamber screen and taking a picture of the heater?

By "squeaky", I meant emailing them every two to three business days, and sometimes creating entirely new email chains (instead of just replying to the same thread). It's a pain and shouldn't be necessary, but it seems to be effective.

It has been said many times in this thread — the squeaky wheel gets the Hopper.

I would say around April 1st, but don't recall exactly. Re: your second link, if it was repaired in October then it definitely does not have the new in-house parts. Those were not shipping until March/April (or around then). The Reddit link looks like it could be a failure of the new parts. A...

Of those who have received a Hopper with the new in-house parts, who has had theirs fail? I haven't seen anyone post here about RMAing an updated Hopper.

Would love to read a more detailed description (guide?) of the steps you took.

If you want a reliable vape that is built like a tank, hits hard, will ship immediately, and is from a company with a stainless track record, you'd be better off looking at an Arizer Solo.

Be the squeaky wheel!

The clicking is pretty normal — the device is named after that sound, after all. As for quality issues, my total guess is that they now have to be a little less picky about minor cosmetic issues because they're so backlogged. It's better for them to just get less-than-pristine, but perfectly...

If anything, this is a sign that it's business as usual over there! EDIT: My two-day-old Hopper is a powerhouse. No issues so far, and it's performing extremely well. Great battery life, even with my older batteries.

New, ordered several months ago.

I hope I'm not prematurely praising my new Hopper, but I'm glad that my old Hopper decided to involuntarily disown itself from my family. The new one: Feels more solid overall — clicking it on and off feels more weighty, and turning the temperature dial doesn't feel like it's sanding a piece of...

To me! Brand new SS Hopper, replacing the one I lost at a concert last year. I ordered mine at the very end of December.

My Hopper has shipped! :clap:

This post is a great first step! It's good to see some transparency from GHL, even if it's reactive and not proactive. I hope this is a sign of internal growth.

It's funny that their top pick only has a thread here on FC that's 8 pages long...though people posting in that thread do seem to like it!

I got a reply within an hour stating that my Hopper would be shipping within 1-2 days. The squeaky wheel gets the Hopper...

Are they seriously sending you a new Hopper that was purchased in March, while I still haven't received the one I ordered in December? I give GHL a lot of leniency, but that is beyond the pale. Now I'm pissed. EDIT: Sent them an email expressing my outrage.