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The problem was with my charger, not the firewood, which is good. I'm still interested if anyone can tell me how to open the unit without breaking it.

Has anyone tried to disassemble their FW 2? I'm about to try it, because mine has developed a bad contact in the charger port. I don't blame the device itself - in fact I'm very happy with it - but I have a habit of plugging the charger in after each hit, which after several months of use has...