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What happened to Zephyr? I make this last post as Bruce@Zephyr strictly of my own free will to clear up what is going on and without the say so, ok, knowledge or prompting from Zephyr Vaporizers. I am Bruce and I worked as the sales and marketing director for Zephyr. I also took care of all...

Hey Everybody,.. wow, lots to answer since I have been in here last. Been a rough month over at the Bruce household and I am sorry for neglecting my presence in here as well as on the phones and email. Minor glitch in the overall system and it had to be done, sorry for anyone that has felt...

The warranty is in effect from the point of purchase, you do not need to do anything extra, odds are will will put a warranty registration on the website in the future but for now, no need. If you have a problem with the ION start off by filling in the RMA form for Warranty Returns here ...

Zephyr wishes you a happy thanksgiving as well and we are thankful for all the Zephyr Ion owners out there.

Steve, have you tried emailing me? bruce@zephyrvaporizers.com? I have seen nothing. First step in any warranty repair is to fill out the RMA form here: http://zephyrvaporizers.com/store/page.html?chapter=10&id=9 Thanks.

"Don't let it end like this. Tell them I said something." -Francisco ("Pancho") Villa's last words

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The white part is supposed to hit the basket. The basket + proper position of the o-ring is what creates the seal. You should press down on the lid till it clicks into place, since your ION is brand new it may take 3lbs or pressure or so to get it to click. The o-rings are extras, the...

I ignore the little notch for the screwdriver and pry up the long end with my fingernails. Here is a video: http://zephyrvaporizers.com/store/page.html?id=10

We don't send replies to the notification forms till there is something to notify you about. The phones forward directly to my cell 8am-10pm EST Mondays and 8am-8pm est the rest of the week.

While the rest of your post is appreciated and your opinions point out some valid issues with what you dislike (and like) about the ION, I do have to take particular notice of the above statement. I answer every email that makes it to me within 24 hours, usually less. I answer every phone call...

Chris, I am getting your emails, not sure if you are getting mine.. please check your spam file.

Your point is valid but the problem is, I don't have an honest answer. Last I was told, the software in November and the Whip in January,... why don't I come out with this information? Because I don't want to be accused of BS come mid November and January. I have been told by my software guys...

Here are some links that may be useful: Whip release notification: http://zephyrvaporizers.com/store/page.html?id=7 Software release notification: http://zephyrvaporizers.com/store/page.html?id=6 Updated instruction manual: http://zephyrvaporizers.com/store/page.html?id=8 Defect /...

Do not unscrew anything on your ION. To remove the top screen: unplug unit, open lid, remove silicone o-ring, pull screen out. To clean top: a better word is reclaim,.. use the rounded end of a paperclip to reclaim the buildup on the teflon piece. To remove the final residue use a rag dipped in...

The most recent news I have heard on the whip is January. I have toyed with the idea of sending an update to those that have signed up but since I have blown past a couple release dates already I am wary to do such a thing. There are a couple of our distributors that say they are also working...

Sounds to me like the pump has come loose from it's footing. The pump sits on dampeners that prevent rattle and also quiet the overall pump noise. first stop... http://zephyrvaporizers.com/store/page.html?chapter=10&id=9

It is now,..... a person can purchase from the website a 12 foot roll to do with as they please or a set of 4 pre-cut and sealed replacement bags. The Ion will still come with 2 bags set up with the mouthpieces and a 12 foot roll.

There is only one heat sealed end, if you use the other end you are to seal it with a zip tie. I can get 6 2 foot bags out of the roll which beats the old method of only 4 replacement bags. If you are unsatisfied with the roll shoot me an email and I will get you some of the old bags.

The replacement bags are a 12 foot roll. There are not any perforations because the idea is you are to cut it to any size you like. To seal the end, use one of the included zip ties. We also have updated instructions on our website http://zephyrvaporizers.com/store/page.html?id=8.