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Has Herbalizer gone out of business/is going out of business??? Just went to their site to order some accessories and says they are selling herbalizer.com, and there is no store to order from?? Very concerning for a product that I just dropped so much $$ on!!

Thank you for explaining that. I was concerned that my unit might be performing abnormally, but now I understand that its normal. Loving my herbie so far.. will definitely be sharing some thoughts of an EX-volcano user soon :)

toros23, can you please explain the steps you took to remove the lid?

grokit, could you please specify how often your fan comes on in a 10 minute session for example. do other peoples units make fan noises so frequently (ex. every 10 seconds)?

Hi All! Just got my herbie and wanted to ask a few quick questions before sharing my thoughts on the device. How do you remove the plastic dome? Is it as simple turning that one screw? Herbie certainly seems like a well made device but it would be much more elegant without all that unnecessary...