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What is the model number of the battery? Would like to see some specs to see what's so different about them.

Ah I see. When I first received the GPonG I noticed the plastic wall was much thinner than the thick walled PonG I had which also melted/cracked. I assumed the glass would be capable absorbing and dissipating the heat and gave the benefit of the doubt. During use I noticed the GPonG was warmer...

This is an entirely new and seperate GPonG. I never sent my broken PonG back due to potential issues with declared item value and custom fees associated with it(as others have reported). They also weren't accepting returns through Dave yet when I decided to just order the GPonG from theyoyokid1.

The broken pieces you see are definitely plastic. Because they beveled the the edge for the glass sleeve to sit in, it's very thin and appears transparent like glass. Anyone with a GPonG should be able to see it on their own piece. Here's a big picture close up through a magnifying glass to...

This was the response from 'theyoyokid1' when I told him about my issue: "The picture you posted show nothing of melting? Only broken glass." Apparently he's blind.

Few weeks old GPonG. Only used level 2 and 3. Took out the glass sleeve and I find this.... PnP is going in the trash, I'm getting a Solo and moving on.

Just got another reply from VB. I asked why I'm expected to pay to replace a faulty part, is the part not covered under warranty. This was their reply: "The mouthpiece is not covered under the 1 year limited manufacturer warranty. Although we do have a glass replacement that we are offering...

I sent VB an e-mail back on May 9th about exchanging a faulty mouthpiece with a gpong. They sent me a reply today, June 1. It simply stated that the gpong is available for purchase and included a link to their store.

So should I be e-mailing VB to replace my old plastic PONG for the new GPONG? Pretty messed up that the updated piece just gets put up for sale instead of attending to existing customers first. But I suppose 'pretty messed up' describes VB's customer service so far perfectly.

Here's my damaged pong; despite the fact that I only use mine up to level 3 and my hand as a heatsink. Click the image for high-res. Any update on how non-US claims will be handled? @TherealVaporblunt