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That would explain it! I used the "View Messages" link from My Account. Will repost as a ticket. Thanks for the help!

Since the glass on my Okeanos split a week ago, the KISS has now given out with a visible separation in the wire. $100 for this thing and it barely lasted me 3 weeks with regular use. How am I supposed to go about getting a replacement? W9Tech hasn't responded to my messages that were posted...

Thank you both! A great suggestion!

I've had my Okeanos for 2 weeks. Unfortunately in that time the glass part of the bubbler has managed to crack in half. Even when the glass wasn't cracked (/ruined) the thing never held water properly. The orange rubber seals didn't seem to be enough. Otherwise it worked great and was a...