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Grrr! Just had my second PAX2 power button go bad. (1 year after being replaced the first time for the same thing). I've emailed PAX Support but haven't gotten any action (since Friday). Sad that I have to come here to complain in order to potentially get some attention on the warranty...

Got the charger, thanks! HEY! Big thanks to Ojan and the rest of the CS guys at Ploom. They did me right by honoring the great warranty on my PAX2, and a fast turn-around so I had the new one over the long holiday weekend! I musta had a weird unit, as this new one you sent me has better...

Got my unit, thanks! However I didnt get my charge cord back. :( Guess I read this part of the instructions wrong? Make sure to secure PAX well to protect it during transit, include your charger (but no other accessories, as they may not be able to be returned). Assumed you meant both...

I cant get mail on vaca where I'll be. I got the label (thx), and am sending the unit out today. Anything you can do to get it sent back/replaced is great. I'm back home Friday night, so sending it to my home address is fine (its in support ticket and package I mailed).

They are waiting for some internal team to "authorize my device was made by PAX"?? I sent the units serial number in when I filed the support ticket Friday morning ... that should take 2 seconds to validate right? Between this and the video I was asked to make ... it feels like we've wasted...

My case number is #00379494. Been emailing with Nicholas. He sent me an update this morning with more info (finally) on the process. Its longer than I ever hoped. I'm bummed as I would have mail this directly to you (RUSH) last Friday if I could have ... now am waiting for some internal...

Wow - so far not so much! I sent them a video of my PAX2 not turning on .... ah, OK. The Customer Service emails I've gotten so far have been confusing and sort of frustrating. I'll give Ojan a chance to explain (before I start posting them here). They have "cutesy" wording about "me being...

I've had my PAX2 just over 1 year. This week after cleaning and charging ... it wont turn on. :( The power button doesn't work with any amount of pressing, if I take the mouthpiece out and lightly press where the button it - still no joy. Emailed support, didnt hear back so I lightly ping'd...

Tonight I hooked up my new F-Bomb (18mm version from Planetvape.ca) to the Plenty!! Used a little 1/2"IDx5/8"OD High Temp silicon tubing to help seal the 18mm F-bomb to the outside stem of the Plenty, about 1/2" of tubing (not in vape path). AWESOME!!

I'm VERY interested in this setup, can you share or show exactly what kind of gong you are using between the Plenty and the F-bomb? Do you know if they sell F-bombs to smoke shops or do you have to buy it from Planetvape.ca? Thx in advance for any info!

... I'm just stoked to have this many choices. Dry nug, grind, w/wax/dab ... thru water, or just wax/dab. (still need to go get cotton)!

Yeah, my wax vaped a little, then melted into the upper gong stem with just a basket, and one extra screen, no cotton/bud. I will have to learn the gong reclaim trick. :) Agree about putting it on a nug and then having the nug get "done" before the wax. Going to the drugstore later to get...

And exactly how you loaded it. Just wax on the basket screen? I was going to get some organic cotton to assist with concentrates, but am not liking the discussion on "cotton after taste" I been reading about (even with McFinns). I been just putting wax (or anything meltable) on a bud and by...

I need some GonG help. I got the 19mm GonG adapter with the new basket screen, ... so the distance between heat and product is the same as my stems. (except the Nano is upside down). I have med sized bubbler with a snug GonG fit, no carb. I been putting exactly the same amounts in as when...

Ha! ^ I just did a nug-wax-nug sammich on 9. Worked great, ABV looked way done and wax melted. Awesome, been wanting that "extra kick" that some good concentrate can give!

Yes! - got much darker ABV, and "finished" taste with below adjustments! You are correct, was in a hurry this AM and figured ... "I can just leave it on at 6.5 for a few mins" ... it just never warmed up. Thanks. WWIGW! Nope, loose user nut! :) Would love to see a short video of this. I'm...

Huh, it is a pretty dark indica. Will try hotter, and other strains (got some blends). I am slightly medicated after a nug or stem with grind, but not anything like I expected. MORE HEAT! Thx!

Comes out still green after 4-5 hits, still has vape when used in Vapir No2 Not warm - like people make out, wonder if I need it hotter In US, no converter.

Not getting anything close to the clouds I've seen on video with either nug or grind. (killer meds) Been at 6.5 and 7.5 like the directions say, but only getting wisps of lite vapor. :(