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Waiting on my EVO after sending in the OG cloud for trade-in. Seems like they have been more hit than miss, but still a bit discouraging for someone coming from several defective units trying to buy their way into one that finally works and lasts. Keeping fingers crossed, can't afford to keep...

Is there an existing thread or does anyone have a list of links for good glass options for the Cloud's? My OE HydraTree tipped over, (sitting on the floor (dense carpet), literally just gently tipped over and the dang tree/diffuser broke inside the tube, first time it has been tipped over). I...

That satisfies customers with new unit purchase needs, but how about soon allowing users that have been waiting for a long time for their clouds to be serviced to swap their old buggy units for a new unit without hitting them again with another steep up charge. Provided the customers were under...

You may be.. :) Or you might have a working cloud... Or you might not be approaching $1000+ in order to have a working cloud! I apologize for disrupting the flow of the thread. I am not really a dick or anything like that. I like the product and the direction it is heading. I support the...

If there is a lawsuit, do you know where it was filed? It would be public record. I don't see a physical business address on their site to aid in contacting the correct county. I am not doubting there was a lawsuit filed, I would just like to follow it.

Dude, I was trolling... Sorry to send you down an eBay rabbit hole... I am a cloud consumer like most others here. I think the cloud is a nice vaporizer, when it works. All I am looking for is a working product. I have had an open support ticket to have a cloud repaired under warranty for 6...

So what you are saying is that it is a good thing that VXL isn't selling through eBay or they would have been shut down a long time ago since fanboys wouldn't be able to keep them afloat like they do on the forums?

I am right there with you. I have the same investment in a nonfunctional cloud that has had an open support ticket since June. What kind of company tells you that your under warranty product can't be serviced for 'a little while' until they finish moving their service department, and then when...

I was an early purchaser of the original unit, one of the first few hundred. I have had a dead unit for half a year or longer and was told at the time of support ticket creation, which was right before the warranty was about to end, that I couldn't get the unit serviced because they stopped...