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I sent them an email and they replied saying they would get back to me...

Livechat is down but the website is up. It's past the hours they are available anyways. Looks like I will have to wait till monday.

Hello everyone! I was wondering if anyone could provide some insight to my dilemma. I ordered my PAX today from the Ploom website but did not receive an email. Shouldn't there be a purchase confirmation email? Any help is greatly appreciated, thank you