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I bought mine from myrubberneck with no problem. I'm not sure why they get such a bad rap. I spoke with Arizer and they are an authorized reseller of Arizer products so I feel confident with warranty issues should they arise.

First of all, "that's what she said." Second, I was able to insert the stem and use the Solo. Freaking fantastic!

Hey all, I just got a new Solo and I cannot get the glass stems to fit. Per the instructions, I heat it up to 7 and let it sit for 12 minutes and still I cannot get the stems in. I can fit the potpourri dish, but neither the straight nor the angled one fit. I'm afraid to push much harder for...

I'm a little worried about this as well. My return is due to arrive there tomorrow and I would expect the refund within a couple days of them receiving the unit. @sam reynolds, has your brother tried emailing or calling them again to ask where the refund is? I'm sure DaVinci is swamped right...

When I had the Ascent, mine ran off of AC power just fine.

You can thank @thesoloman, I think he's the first one to have used the flash light, I just followed suit. Now, if I can just get some sort of reply from them with an RMA number....

Ha, I think you get my point :) Yeah, seriously, I tried 8 times today and never spoke to anyone!

I've tried every number they have and dialed extension 601 and I keep getting their v-mail (and have left a message). Kinda frustrating not to be able to talk to someone. I have literally tried all day today. Honestly, I've run this thing for well over an hour of combined sessions and it's...

No, I've been trying all weekend and it won't go away. I have not been able to speak to anyone at DaVinci either. I have tried calling them four times today and sent them an email on Saturday and have gotten nothin'.

Their return policy (http://www.davincivaporizer.com/returns/) clearly states: Mine is one that is releasing the mystery gas which just will not go away no matter how many times and how long I have tried to burn it off.

Yeah, I feel the same way and I'm going for a refund and might pick one up once they iron out all these issues. I just tried calling them and no one picked up in Customer Service. I'll have to try later. Were you able to speak to them?

@nigel, I tried this yesterday and it didn't have any effect. From what I can tell the smoke is coming from the center of the unit where the bowl is, so I'm inclined to think it's the insulation material (mica?) that they used, but I cannot confirm without taking the unit apart.

Yes, I do have the stealth. What I would ask those who don't see the smoke though is to smell the grill on the bottom while the unit is heated (assuming a completely clean bowl of course). That's how I first noticed it as it has a definite, noticeable odor. Once I saw @thesoloman's video, I...

Ok, so I also have been running cycle after cycle to get rid of the mysterious off-gassing and I'm having no luck. It's almost like it's getting worse and the smell is starting to bother me. I was able to get a decent video of it for those that need reference or doubt its existence.

I'm going to keep doing burn-offs too, but I also am still noticing the smell and the smoke. Aside from the inhalation of the fumes, I wonder if whatever is causing it is degrading the unit in any way. It would be great if maybe DV could open one up that is also experiencing this and see what...

I emailed them today just so I could get it on record and I plan on calling them on Monday when they're open.

Well, frankly, because I don't plan on having an arsenal of vapes and this is currently my one and only vape. At this point, I'd rather go with a vape that is tried and true. I realize this is a brand new vape, but seeing how it's gone through so many changes and taken this long for release, I...

Unfortunately, I cannot get rid of the off-gassing (tried cleaning, leaving it on for multiple sessions without herb, etc.) and it is just continuously producing this gas. Who knows what it is (glue? silicone?), but it doesn't smell too good and can't be good to inhale. I just sent them an...

Yeah, man. I just turned mine on at 430 and left it there for a good 5+ minutes and there was constant off-gassing which has a definite chemical smell. DaVinci's website does state that they will offer a refund within 14 days of purchase if the device is having issues...

I just tried the test and mine also started smoking like this with nothing in the bowl. It started at around 385 degrees and I bumped it up to 425 and sure enough constant smoke. And the smoke definitely has a chemical smell.