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Ploom customer service is totally awesome. My pax stopped heating up so I sent it in from australia. Now my replacement is on its way back via a shipforward address. I thought it was going to be a hassle but the process and communication was simple and straightforward. Cant wait to start vaping...

I've had my pax for a little under 11 months and now the bowl no longer heats up. Since I got it ship forwarded to australia, I don't know about the hassle of getting it replaced. Anyway I took it apart and confirmed the heating element around the bowl had a burnt out spot on it so its fucked...

I use the stainless steel screens. I've read from quite a few places that the brass screens could have lead added to them to make them more pliable so I avoid those. I've tried packing the oven full and prefer smaller loads with the screen because it is more efficient and I don't have to stir...

Cheers Reflections, happy to be here. I actually lurked a few hundred of these pages before I decided on buying the Pax after my Iolite finally died after 2 years. I loved my Iolite but didn't realise how rubbish it was until I got the Pax. I'm kind of glad now that it has died as the Pax is the...

I've had my pax for a couple of weeks now. Thankfully mine arrived in full working condition since I had to get it ship forwarded to Australia. Returns would be a major pain in the ass. The only issue I've faced with the Pax is the temp light issue where the mouthpiece is connected but the light...