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Thanks for the reply and the link Arfsdad. Luckily the issue with my order is resolved now just working on my da vinci. Tried calling them and ended up having to leave a message. Hopefully I will hear from someone soon or I will try to call again later. I hope to get a replacement sooner rather...

Hello everyone. I recently ordered a Da Vinci impressed with the design and features I was excited to choose it over other portable vaporizers. Sadly I instantly encountered issues(first with my actual order second with the device itself). After opening and charging my Da Vinci for awhile I...