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Oh and here is the entire contents of the email that started the chain with phil. There is no confidential footer, nor can you actually classify a customer service email as confidential. Certainly not in my state. mod note: Content deleted. Do not post the contents of private conversations...

SB: Apparently I'm not alone. Apparently it was an entire batch, and the replacement they sent me that SM said he "personally tested" (which is strange considering phil said the manufacture and everything down to shipping is handled by contracted companies but w/e) had the exact same problem...

I've stayed out of here until now but I am pretty annoyed. I got my "your turn" email back in early june. And the unit I got was defective, super irritating but oh well, start an RMA, send it off, see it get delivered, get a tracking # for USPS, and it sits there for a week. Email "oh the...