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For sure. If they'd have shipped me out a new one after they could see via USPS tracking that the other one had been delivered to the address Ploom asked me to send it to, they would've made an enthusiastic, vocal customer for life. But now I feel like I'm at the mercy of their unnamed...

If the USPS were the sole problem, I'd understand. Instead, it's Ploom's forwarding service (which they are ultimately responsible for) &, really, Ploom's reluctance to take responsibility for the "stuck" package and/or the issue. The USPS delivered the package on Monday 8/13 (according to their...

My Experience with Ploom Customer Service (thus far)... I live in SF & bought a Pax in part because I wanted to support a local company & also because I thought if the Pax had "early adopter" issues, I could get it serviced locally (like I have with my Volcano via Storz & Bickel in Oakland)...