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I agree, I think saying nothing is bad for business. It makes it look like they don't care about their customers. It kind of reminds me of Purina saying nothing is wrong while hundreds of pets are dying off their foods.

I do the same thing. I always stop when the flavor changes, which is usually around 2 minutes. I can't imagine trying to get 4 or more minutes off one bowl.

This is all new to me. I didn't know some Ventys kept shutting off. I've had 4 of them, and they all stayed on during use until I shut them off. My 4th Venty turned 3 months old, and I'm hoping that's a good sign it will keep lasting. :)

That's a good explanation. I know business like to launch products as fast as possible to get a return on their money. S&B needs to quit being so secretive about everything, start replying to customers., and quit forcing them to pay for return shipping, or they will destroy their company. Wow...

Exactly, it's too wide spread to be abuse. In my case, I've had a Mighty+ for a few years, and it's still working like a champ. Never had an issue with it. I charge the Venty and Mighty+ on the same charger. It seems like S&B think 1.07 is the answer to all the problems because when you go...

If the chips are sufficient, then why are they failing? Well said, STOCKHOLM SYNDROME is an excellent example. I have a love/hate relationship with Venty. I love it when it works. I just HATE going through the RMA system every month and having to pay $15 to ship it to them. I'm 65, and I can't...

The problems might have been related to software. My 3 previous Ventys ran on version 1.06. They came out with 1.07 after I had my 3rd one a couple of weeks and I upgraded it, but it only lasted a week after that. It could be it failed because the damage was already done with 1.06. The one I...

I thought I'd post an update after going through S&B's RMA system. What surprised me is I never got a human to respond. They would just send automated replies that didn't address any of my messages. I think it's sad how low S&B has sunk. They don't even care enough about their customers to...

That's interesting. I didn't know about Cannopy Growth. Maybe it was their decision to release the Venty before further testing. I still have the original Volcano from when they first came out in 2000, and a Might+ since 2021, and they work great. That's why I didn't hesitate when the Venty came...

I think the quality control must be very low wherever the parts are made. It's like some cheap Chinese company is making them. Some people get great units and some don't. It reminds me of what I've heard all my life, and that is to never buy a new model of any product when it comes out. Always...

I started an RMA and complained about the shipping costs when I first got this unit, Friday when I thought I couldn't charge it. I won't hear back from them until Tuesday. Then I'll update them on what I found out since then, and see what they say about shipping. I've been following this thread...

After more examination, it appears the USB might be slightly oversized because the only cable that works fits the tightest. It's Thunderbolt 4 cable. You would think the Venty cables would work, but they don't. I might live with it this way because I hate the idea of sending another one back...

4 of the cables I had come with my Ventys and did work with my previous Ventys. The other 2 cables are phone charging cables that have data transfer capabilities and worked with my previous Ventys.

I discovered the charging problem I was having was due to an extremely fussy USB port. I tried 6 different USB cables and only one of them works with it. That seems odd to me since the cables work fine with anything else I plug them into. I examined the port with a flashlight but couldn't see...

Thanks for asking that. I changed my settings to eco-mode and to my surprise it now charges, and I was able to update the software. Hopefully it's fixed for good and lasts me a very long time. 🤞

It's funny you mention the Solo 3. That's the one I'm looking at now. I'm looking around to see what is comparable to the Venty but is reliable. :)

Greetings everyone, I’ve been following this thread since I bought my 1st Venty around Christmastime. I decided to finally vent my frustrations with Venty. I just received my 4th replacement, and this one doesn't work correctly right out of a brand-new box. It doesn’t charge, and it won’t update...