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Hi All! We have an update on our FIERCE replacement and international shipments. We were able to ship all of the international orders and roughly half of the replacement shipments yesterday and today. If you have a tracking number for your replacement, please do not be concerned if you do not...

Hi! Absolutely, the batteries are perfect - no changes were needed. :) All the Best! Healthy Rips Team https://www.healthyrips.com

Hi All! We are happy to announce that we have completed production on our updated & upgraded FIERCE units ahead of schedule. We will be shipping the replacement units and international orders over this coming weekend. If you have not returned your FIERCE back to us for replacement - we would...

Hi! We apologize for the confusion. Where applicable, we will be shipping your charging dock, extra battery, extra battery door screw, and free gift along with your replacement FIERCE. Also, if there is any question, we will need your FIERCE returned before we can ship your new replacement...

Hi All! We have a FIERCE update and Public Service Announcement: We have prudently listened to all of your feedback over the last couple of weeks since releasing our FIERCE. Here are the upgrades and updates that we are implementing on our FIERCE based on a potential power failure issue and...

Hi, Thank you for your question! We have the batteries now and we will have the charging docks on Monday. We will be shipping them on Tuesday. All the Best! Healthy Rips Team https://www.healthyrips.com

Hi All! Regarding the faint ticking sound - you will hear this on all of our vaporizers. The sound is normal – it is the heater firing and may be slightly quieter on some than others. It's called PWM (Pulse Width Modulation). The heater circuit is turning on and off very rapidly to accurately...

Yes - fortunately we were waiting to ship most of the FIERCE international orders due to some of the accessories being on backorder. Now we will obviously wait until we have our current production run completed with the power outage issue, that has affected a few units, corrected. All the Best...

Hi All! Here is the situation with our FIERCE: We have sold and shipped hundreds of FIERCE units. We sold out of our 'first run' production units shortly after we filled all of our preorders. We have now had seven identical failures in about a week. We are not happy about this - but we will find...

Hi! Please contact us: healthyrips@gmail.com. We would like to discuss whether or not you have a defective unit. We are on high alert regarding our FIERCE as it is a new release. No worries - we assure you that everyone who purchases our FIERCE will get a perfect unit whatever it takes. Please...

Hi! Thank you for the questions! These batteries run most efficiently between 20% and 80%. If you were religious about keeping your battery within that range - it would extend the life of the battery. It is a good practice to charge your FIERCE once it hits 1 bar - that is about 20% battery life...

Hi! Here is the partial email that we sent to this client (personal information removed): "We completely understand your concern. We have had thousands of our FURY and FURY 2 units out in our client's hands for 18 months plus, and have had less than a 1% defect rate. Our FIERCE is a brand new...

Hi! Thank you for the question! The convection heating element heats the stainless steel tube and therefore heats the air as it passes through the tube prior to entering the chamber. All the Best! Healthy Rips Team https://www.healthyrips.com

Hi! Thank you for the question! Air will pass through the least point of resistance. If you plug the intake hole and then pull on the unit, this could cause abnormal airflow from somewhere other than where it is supposed to come through. With an unblocked intake - you would not be getting...

Hi All! Thank you for all the valuable initial feedback on our FIERCE - it is very much appreciated. The feedback we have received is overwhelmingly positive - although we did read a couple of posts here and were contacted about a smell/taste potentially caused by the EVA foam packaging? (That...

Hi! This one works really well: https://www.barska.com/loaded-gear/gear-cases/loaded-gear-hd-50-protective-hard-case.html All the Best! Healthy Rips Team https://www.healthyrips.com

Hi! Thank you for the question. The ‘Accessories Attachment’ is lined with high-temp, food-grade silicone. No worries sliding your hot glass stems through it. The o-ring seal is the same silicone material as well :). Have a great FIERCE day! Healthy Rips Team https://www.healthyrips.com

Hi - To answer your questions, we have started processing the FIERCE shipping labels and you will be receiving tracking numbers today and tomorrow. We are packaging hundreds of preorders now and will be shipping them tomorrow (Friday)! We ship via USPS and the first FIERCE preorders should be...

Hi - thank you for the question! The mouthpiece on the FIERCE is about twice as long as the FURY 2, doubling the vapor path as well. This longer vapor path cools the vapor very well whether using the native mouthpiece or the standard glass mouthpiece which is also included in all of the FIERCE...

Hi All, We wanted to clear up this small confusion about the 3 clicks on/off subject you have been discussing. You are all correct. Over a year ago, in our very first FURY 2 production run, the units required 3 clicks to turn on/off the unit. If you clicked more than 3 times rapidly - the unit...