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I received a brand new unit this week after sending in my Mighty which had a broken power button. Bravo S&B! This new unit's power button feels stronger with less of a "squish" when i press it. I'm thinking its something they have improved over time. Again, great customer support and service...

The power switch on my Mighty broke last night :(. It's probably the most susceptible part on the device to break imo. I press it atleast 6 times per session to turn the device back on after the 1 minute auto-off. I'm unsure if its a poorly designed switch or if it was just fragile in this...

Got my replacement Mighty about 2 days ago. They replaced it with a different unit (it has a different serial #) and sent it in my original box. This one charges up correctly! They sent it with another cooling unit. Upon my first inspection, the cooling unit they sent has been previously used...

When you send it in, they want a detailed outline of the problem or problems your device has. I would attach a paper listing all the problems your experiencing. They will decide upon reading the issues if a simple recalibration will fix it, or if more is needed to be done. That will probably...

Since my new Mighty wouldn't show a full solid 6 bars of battery upon charging, I emailed S&B about it. They responded within 12 hours asking me to send it to them for a recalibration. I did just that, spending about 18$ to ship it out. So far I'm pleased with S&B's quick response in regards to...

Hello everyone. I picked up a Mighty yesterday and have a couple questions. Upon my first charge, it already had 4 bars of battery with 2 left flashing. After about 4 hours leaving it plugged in, the last bar was still flashing. The manual says that the unit will stop flashing and all 6 bars...