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hello guys my iolite WISPr loses gas , being under warranty I wish I could use ... how should I do ? I sent an email to those of iolite but did not respond . Thank you and sorry for my bad english

hello guys , I just bought a WISPr 2 and I had some doubts , 1 ) it is normal for every 20 to 30 seconds after turning on the lamp is lit orange and 2/2 ago pfffff ? 2) what is the best method to vaporize with WISPr ? 3 ) the steam produced not much is normal ? Thanks for the help. Regards from...