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Tech exists just not practical. Losses are to much, you get about 10-20% return from solvents, alcohol takes away the waxes, and water extracts add plant matter unless you go with a tumbler where you extract the keif. Its a weird process we have actually gotten it to work, but taste is just...

Guys we have been researching this type of cartridges for over two years we already have a few generations lined up, since we never fully cared for these designs as we think it's inferior to that of the Hercules it's gonna be a months at most until we get to the third and fourth generations...

oh thats because we didnt have chrome at that time, we have them now. If you want we can replace it to chrome, just saying we might not have them some times but we have them now.

If we ever run out of chrome tops we will give the user an option not sure what the options are but we will when we get there.

KISS stands for Keep It Simple Stupid. It was named after how simple its design is. LAyG describes a wide range of cartridges that are Load As you Go

Here is where you are wrong we are still trying to trace down the cause of the issue. Not everyone is having this issue. It could be the stress of the Hercules or it could be a bad batch of parts. Until more info is gathered we are currently chasing phantoms, but I think we are headed in the...

Please track your package and if we have received it then please wait as we usually do warranty repairs on tuesdays and thursdays.

once you get a vapor give it a few more minutes with minor use and it will slowly melt down.

a few seconds at a time, do abotu 2-3 seconds and push away then again same

no no its not wasted. We have seen this issue many a times, just keep melting it in, take a lighter and just heat up the top of the cart and it will melt down its just being a little stubborn atm

hmm only way to see if its working without a MM is put the cart on the unit, make sure the battery is charged and look straight down the air tube in the middle then press the button,the heater should glow within a few seconds. If it does then the carts working and the oil is stuck, if you sure...

No apology is needed brother just keeping us manufacturers on our toes is a good thing. Its what keeps me going. We are so fluid that with every production run we upgrade so the persei and omicron lines are ever evolving, and thanks to our kick ass warranty all our customers evolve with us.

I have to address that the hammer tops have the latest tech inside but they dont have the Persei under the button.

Persei's that have the word Persei under the button is the latest in upgrades, except the hammer tops. The Chrome Persei's are being phased out because its not the most popular unit. This does not mean we have stopped supporting it. In fact we are still going to support it or if we stop we...

Yes thats the Hammer top, i remember that order coming up for our owners to ok and it was ok'd. Im pretty sure we can ok it again.

air bubble. What you want to do is heat up the cart a bit, and take the thread side and just gently pull the air bubble out.

Yes its too late. Naaa just kidding all 7.4v hercs are good to be replaced till end of year. Contact support have them direct you brotha.

Are you still having an issue?

Mud please look at your Ticket. First we get your ticket submitted you acknowledge we know the issue and we are working on the issue. Our response is to your only question about the single tops being exchanged. Second section you still acknowledge that we are working on the fix and ask a...

Mud im trying to help you here and i did help you here, contacting support for the same reason just makes no sense. I am technical support. I understand that they could have worded it differently but i have been dealing with you directly why would you contact support i just dont understand. Am...