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First time poster on this thread, although long time lurker. Loving my Air since getting it, so much better than the Pinnacle Pro I have (in every way), and much easier for me than messing with my Extreme-Q due to the Air's portable nature. One of the benefits I didn't think about until...

I wouldn't know if it's a fake unit or not, I hope you're right. I wasn't concerned that it could be fake until I read comments on this forum. I would not agree that Namaste "have tried to make it right in many ways". Namaste have referred me back to the vendor, meaning extra cost to me to ship...

There is a sticker on the box with some letter and numbers "PRO10-xxxxx" which I'm hoping is the serial as I can't find anything anywhere else on the unit or packaging. I'm missing the plastic molded insert in the box, but thankfully still have the box itself and accessories it came with...

That's good to know, but not sure I would want to pay for shipping, then the cost of a new unit even with a discount. Maybe the manufacturer tell me if it's real or fake from the serial number before I decide whether to pay shipping costs, although I suppose serial numbers can easily be faked or...

I'd be willing to give them a try, thanks for the recommendation. I quite like the videos they do on Youtube comparing different units, very useful. I did look at their prices for my recent Air purchase, but PlanetVape was quite a bit cheaper even with fast shipping option.

Unfortunately Namaste have refused to honor the Warranty locally for me and have instead referred me to the manufacturer, who I'm waiting to hear back from. After the suggestions of it being a fake in the posts above I'm a bit concerned about some of the things I've read when googling Namaste...

Thanks for the reply, I did think something was amiss. As I mentioned in my post above, I brought it from Nameste through ebay, so I will contact them as you suggest and see what they say. I have been considering a different vape due to the problems I have with this one, the Arizer Air looks...

My Pinnacle Pro has what I believe is quite a serious overheating problem. I usually start on setting one for 8 minutes which goes ok, then level 2 to finish the bullet off. It's getting so bad now that I can't even finish the second 8 minute session without the unit shutting down with scrolling...