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pandawok, it could well be the charger. If so, I can get you a new one shipped out Monday. If you feel it's the unit, call me at the office on Monday and I'll get you a replacement shipped out. Any other wiring questions, I've sent an email to our engineer at the factory for full rundowns...

For those of you who have yet to purchase a DaVinci, we have a couple special promotions running. First one is on our Karmaclassic.com website. Order a DaVinci and receive a free e-cig starter kit. Second is a Customer Appreciation Contest for those who already have a DaVinci and those who...

The part where we are proud of our loyal customer base? The part where we're proud of the customer service we provide? It's ok. We're not for everyone and if a forum post dissuades you from purchasing, I totally understand. I'm sorry, I just won't let wild speculations damage our brand. We go...

I'm sorry if I sounded dismissive. We have intelligence that suggests a rival is working on a misinformation campaign. Those aren't plastic coated wires. That is all food grade silicon, as confirmed by our factory engineer. As you can tell in this thread, a few have had an issue with smell...

First, we recognize this is likely the attempts of our competition who is not happy over the success of the DaVinci and we don't take slander lightly. DaVinci took great care to provide a safe air tract. The wire insulation is high tempo food grade silicon rated to 482 F/250C as are the seals...

Vapor S., I agree You have to be careful vaping any liquids, but especially e-cig liquids.

We are working on distribution deals for all of Europe and Australia too :)

For Gen 2 , we're actually looking at a small change in design for the latch but I can't reveal too many details at this time as we're still testing durability, style, construction, etc.

See, this is what I like to read in reviews. Actual criticisms and suggestions for improvement. We don't expect to get 5 star ratings across the board with every reviewer/user. Our product has it's niche and we feel it fills the niche well. We also know that we're just not for every one. We...

Here's what happens when someone who doesn't really vape much reviews a DaVinci http://gizmodo.com/lightning-review/ Anyone want to come to our defense and educate this guy? ;-) I don't mind middling or negative reviews, but hate when the reviewer doesn't really review the product or seem to...

Even celebrities love the DaVinci :) Rap legend Too $hort is a fan Thanks for the positive comments and reviews. As for a few problems with some units, we're happy to get replacements to you as soon as possible. Unfortunately, when you're working with electronics, there are always...

Email me and let's discuss it :)

We're running coupon codes for accessories. You can email me for details. If you're ordering your DaVinci directly through us at http://www.davincivaporizer.com let me know and I'll throw in a free gift :) In fact, I'll do that since we're coming up on a Memorial day weekend. Order directly...

Regarding the straws. Anyone who has already bought a davinci from us either via our karmaclassic website or davincivaporizer website, email me for a special discount offer on flex straws. Anyone else on FC who owns a davinci and bought it elsewhere, I'll give you a discount as well. Just...

EZvapes.com is fine. Any other website is fine, such as gotvape, vapornation, vaporstore, puffitup, etc. The main ones we're having problems with are the undercutters on Ebay and amazon. Everyone else is just fine :)

This bears notice and repeating: Buying from any ebay or amazon reseller that isn't us, may lead to warranties not being honored. Our official amazon store is DaVinciVape and our official EBay seller name is karmaclsc. Unfortunately quite a few resellers have decided to violate their reseller...

Sluffy, I PM'd you about the DaVinci issue. All of our DaVincis are hand assembled, so once in awhile there is an issue. Give us a call and we'll replace it under warranty and overnight you a replacement. Vapor Thompson, thanks for the video review. I'm a little biased in the one I like best...

Battery life is a tricky thing. Individual results will always vary. We can test and test and test in the factory and amongst ourselves, but can never replicate what each user is doing or how they use their unit. We are actually in production this week on several videos, including one on...

Damnit, that was supposed to have been checked before it went out, Panda. My apologies. I'll send you out something special to make up for it and personally pack it myself :) Thanks for the other suggestions guys. That's why we've implemented some of the changes we have: feedback and...

Thanks for the review Tokin. A few things: we're working on some things with the oil cans, but I can't elaborate at the moment. We're also working on a potential change to the lid for Gen 2, but testing some things (the big concern is with anything hinged: if someone rough handles it, it...