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Hi, The batteries used *must* be case peeled NiMH rechargeable AA batteries. Disposable batteries will not work. You can obtain standard AA rechargeable batteries from most electronics stores. Be sure to get a reputable brand -- the quality of the battery makes a significant difference as to...

Hi, The caps are a standard item included in all shipped units since Feb. They fit snug on the battery and can be used in place of the battery case. People needing battery caps should contact BlissSville.com. -- Magic-Flight

Yes. The warranty applies to whomever is the current owner/user of the Box. -- Magic-Flight

Yes. The warranty applies to whomever is the current owner/user of the Box. -- Magic-Flight

I would recommend a grind that would at least pass without pressure/force through the mesh of a common window screen. If it is at least this fine, then that is a good start.

I would recommend a grind that would at least pass without pressure/force through the mesh of a common window screen. If it is at least this fine, then that is a good start.

Hi All, Just to clear up some possible confusions: 1) We have been, and will continue to, ship the very best LSD type NiMH batteries available. We do still continue to recommend the Sanyo Eneloop batteries, acknowledging that peeling the label off of these can be rather difficult. 2) There...

Hi, It seems we have a growing consensus in favor of the LSD batteries. We will definitely be ensuring that functionality then. The various comments have been very helpful and I want to specifically thank everyone for writing in. -- Magic-Flight

That sounds like a warranty issue on the batteries. 2000 mAh batteries (shipped) should provide 5 minutes of vapor draw time. Assuming 15 second "standard" hits, people should get appx 20 hits worth per battery -- 15 hits reliably, or if taking 12 hits per filling (complete cashed), somewhat...

At this point, the totality of our leverage depends on our making a primary choice within the next 24 hours. As I mentioned previously, the life of a manufacturing manager can get exciting! The people here on FC are among the most knowledgeable vapor users in the world -- a clear blessing for...

Yes, they will still be NiMH rechargeables. We are attempting to determine whether they should be of the LSD type (longer charged shelf life -- better availability) or of if they should be of the high-drain type (longer in use time -- more hits).

Unfortunately, I wish this was the case. Those of you who have ever attempted operating a manufacturing outfit will probably know well that the margins are very slim indeed, and that bringing a product to market -- anything at all -- is a daunting and complex task fraught with extreme...

Dear Obelisk, You are making it sound like we would be doing the world a public service by ensuring that you get full benefit from the Box. Perhaps there is something here that should have been covered by the warranty? By way of diagnosis to ensure that your unit is heating at the expected...

Hi VivaSativa, You are probably one of the last few people to get the USB charger option -- we discontinued stocking them in October. In regards to your questions, it is generally not a good idea to leave batteries unused in any slow charger for more than a few days after they are fully...

Hi, Depends on the charger and battery. If they are the ones we ship, then something is probably needing attention. Please contact us via email for service/support. -- Magic-Flight

Hi, People who are in the Denver area and are looking for in-person warranty service or to meet the developer of the Box may get a chance to do so at the Colorado Cannabis Convention, starting today and continuing until 10PM tomorrow. This is an unexpected cameo appearance, so come see...

Hi, The negative terminal ring (the part you are talking about) does not get hot -- the heating element is inside the bowl proper and is far to far away from the cover for there to be any possibility of softening the cover, let alone out-gassing. They are all made that way, so no worries. --...

Hi, The negative terminal ring (the part you are talking about) does not get hot -- the heating element is inside the bowl proper and is far to far away from the cover for there to be any possibility of softening the cover, let alone out-gassing. They are all made that way, so no worries. --...

Hi, We use an odorless butcher block oil (a food grade light mineral oil) -- usually the Jasco brand. We do recommend that people that use the Box frequently treat the outside of the Box every few months to preserve the color of the wood. -- Magic-Flight

Hi, We use an odorless butcher block oil (a food grade light mineral oil) -- usually the Jasco brand. We do recommend that people that use the Box frequently treat the outside of the Box every few months to preserve the color of the wood. -- Magic-Flight