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Shoot me an email at sales@vgoodiez.com and I'll take care of you.

It's still not clear how this will all work. USPS has kicked the can down the road on how to handle this. I suspect that is mainly because they don't want to and they are not interested in being the governing body on this. It seems there was little thought that went into how this would be...

If you purchased from me, I typically provide heaters at cost in these circumstances. Sorry for your loss.

You also made some statements about quality control and I'm not sure we have real data to support that. In my over a decade in this business, working in the industry and being an enthusiast, what I am seeing here seems normal. It's a new product. It's typical that hiccups occur. Even units...

I disagree. I have had way more happy customers than unhappy customers and I'd venture the same is true of sales through Dotmod directly.

I leave my oven installed. The only issue I ever experienced personally was the until not recognizing the oven. I popped it out, took the battery out too, reinserted and boom I was back in business. I had sent back my V1 for an upgrade to a v1.5. During that time I didn't want to go without...

Combustion creates white ash. If it's black is likely very close but not combustion until it lights up. If it's still black it's not quite there yet but you've obviously had your fair share of issues so it's easy to understand your frustrations. I wish @dotleaf_Alex could tell us exactly...

Yes, that is actually my personal account prior to VGoodiez. I have some of the wands I could sell you. They just are not listed, so to answer your question, yes you can still get this.

I have one. I just have not had time to scan it and respond to your email but I will.

Just my opinion but I would not count on a 2.0 anytime soon. If I had to guess this is related to specific ovens and some people seem to be more unlucky than others. The people who have had issues with this unit are definitely vocal about it and I feel that also paints a more suspect picture...

I agree. It should not be an issue to use it over and over. Not sure why there seems to be such different experience out there.

Yeah that is a bummer. I have not had the issue on back to back ovens. Not even in the v1 but I did hear others. I thought they solved that with the v1.5.

Well that's what I'm trying to figure out!?! I won't mention any names but there was at least one very vocal critic that seemed to be Dr. Jekyll and Mr Hyde about his feelings for the DotLeaf. Complained a lot about combustion then I saw a picture of one of the ovens the other day and it was...

There are plenty of folks out there that are happy and have had little to no issue with your units. Unfortunately it's the people who aren't happy that will typically be the loudest. I don't use mine all day and everyday. Maybe that is the issue?

Last I heard they won't have more stock until June and they will all be OAB's. Hoping to be able to snag some.

Sorry about that. This should help. Hot balls are only an issue if you are an idiot. Just check your screen regularly and set it up like the video. You'll be fine. There is also another video on our channel that shows me shaking the crap out of a heater and banging it on the desk. It's...

I find that none of the units are accurate to actual temp/display regardless of brand or cost. It also depends on how/what you are measuring. You are correct all the parts come from China. However DC sets up and tests everything here in the US so that screens out most of the defects in my...

I have a number if different options now but I think I have probably tested these with more controllers than just about anyone and cannot see how you'd have an issue with it. Especially if paired with DC coils. I'm not trying to be the cheapest out there. I'm using quality products sources...

I'm with 7th floor on not adding any boro or ruby's to the heater for torching. I don't recommend it at all but people still buy the stuff and do it on their own. However I feel comfortable recommending them with a coil as the heating and cooling is more regulated to avoid the issues you get...

Oh man, I have a Yellow Heart myself so I can't wait to see the finished product! Thanks for your support! Happy 420!