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@ma125 & @dozzijdp, I'll admit that the timing of the replacement heater did not go as planned. There not much more I could have done until the correct solution was found and replacements sent out. As of today, I understand that samples are on there way for my approval with the replacement...

Ok folks, The Chinese Country has more holidays than all Judeo Christian philosophies combined. Assuming they return to work, we begin pumping out production of the new improved Indica. I know, what does that mean? For all essential purposes, heater problem fixed, faster heat up time, increased...

Dan, I appreciate the kind words you have posted historically regarding the Indica and It's performance when working as it should. The corrections that we just completed, have eliminated this back and forth and I have discussed measures for compensation in PMs with you as recent as yesterday...

Ok Guys, I hear you and sadly apologize for the rotations of replacements you had to go through. The production planed for back in December was held up until I found a heater that would not fail, and FINLLY, we go into production next week. We should have new Stainless Steel and Noir State side...

Hi Forum. As each one of these past complaints have appeared, I have forwarded the issue on to my staff. My customer service manager appologizes for this breakdown in comunication and is working to have our organization learn from mistakes made. As we grow in volume, new issues emerge, but...

Great job @SpaceCoyote , For best understanding of what you're looking at, I'll help you through these shots. The vapor path is sealed. The chamber is wrapped with insulation to keep in the heat and is taped to hold it together. You'll note the first incarnation of our quick disconnect for...

It's clear now that with in the early "noir" run, there was a heater flaw. Dan is correct that if we do end up replacing the units multiple times, compensation for returned shipping charges should be Indica's responsibility. Dan, I have PMed a solution I think you'll find acceptable. In the...

@peterpiper , lets see if I can help you in a PM session. This is the first I have ever heard of a hot mouth piece. Has anyone else on the form had this problem as well. Please post on the forum if so we can all evaluate. This type of feedback would be extremely helpful. On other matters...

Apologies for a over a weeks absence. I had intended on heading to the factory to resolve the issue @HappySam is reporting while awaiting a single component upgrade. I have held back production since early December to correct this problem so to ensure minimal repeats of these failures continue...

I've been spending time with my warehouse IT freight personnel coordinating the overseas shipment module. It looks by next week, I hope they will have this international freight glitch cleared on the shopping cart front end. Additionally, for all of you in Canada, I'm tryin to have your...

@dantheman420 , Clearly your time table is indicating that your Indica does not meet the specification of the warranty. Given my warranty both written and specified here on FC, states that the Indica will cycle 6 consecutive sessions on red before fading out, and this unit does not quite meet...

I've heard of a few of these issues and heading to the factory this week. I'm pretty sure that I have the correction down. Sorry for these inconveniences. The Customer service department will be diligent to make sure your time between vaping is minimized.

@nigel , pleased to have you back in the forum. Here's a bit of a heads up. regarding the timeout, memory, and maybe bluetooth potential, the PCB on the next vaporizer will surprise most. I won't say if all owr upgrades will be applied next April but our miniaturization prepares us for models...

Hey guys, a UPS glitch has occurred as well at the same time as a software update. I'll chime in with updates. Sorry for any current confusions. For all interested in following @dantheman420 saga, his Tracking number was generated by customer service on Friday during the Thanksgiving shutdown...

@Vape Dr. had a cool magnetic attachment with a quick release hinged cover. This will be visited. It all goes back to Magnets, Heat and space limitations. What I need/want is some superconductors and a little Thorium. Just thinking big in a small way.We could have a chill levitating...

Hey Forum, every one of these thoughts are being pondered with equal merit so bring it on. Appreciate the explanations and shortcomings being pointed out. Many of these I see on a daily basis, but as my father used to say, it 's difficult "to tell the trees from the forest." @Ratchett brought...

We only request that the Indica itself be mailed back. Not the accessories nor the wooden box of your original unit. My thoughts, as you realized above, is that there's tangible value in these added components that monetarily out way the few dollars to send the return by snail mail. I'm...

@dantheman420 and @Burn, There should be no more "run around"as you have now kindly alerted me to of this repetitive issue going forward. I have just discussed this with @dantheman420 in our PM and will personally communicate with customer service regarding the matter. If there are in...

Thanks for the heads up guys, we'll look at it today at the factory to see if there is an easy fix.

If you fill the chamber fully,not over fully, you might want to try without the spacer all together. @Shit Snacks is correct. An overfilled chamber is likely to cut off the airflow.