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Since you sent the email last night, its still wthin our 24 hour response time. Please do not use this forum to voice issues with our support system. Call our phone number 484-453-8236 if you are not responded to within 24 hours of your last communication.

As I said, our system indicates all incoming inquires have been responded to within the 24 hour response time. If you haven been responded to please submit another ticket as we have responded to all our tickets. We will work with you to figure out what the case is. Our support team is held...

VXL does not refuse to communicate with its customers. If your having an issue with our support system, please submit a ticket @ www.vapexhale.com/support <-- That system is monitored and currently the system shows that our longest time to first response is well under our guaranteed 24 hour...

Considering I review all Customer Service inquries especially cases like this. This post is inaccurate

We do cover the costs to ship it back to the customer, and we always throw in ELB's to cover the customers expense. If anyone has any questions on VXL's policies please use our support portal.

For anyone that doesn't check twitter/facebook :) http://pics.lockerz.com/s/279765939

In case anyone missed the live interview SM55 did on Time 4 Hemp, you can listen: http://www.americanfreedomradio.com/archive/Time-4-Hemp-32k-012213.mp3

Don't throw out the simple green, you can still use it, if you regularly soak the tubes in the simple green ( I do at the end of every day) it will prevent the problematic buildup from showing up. Also you can try soaking again to go after the stubborn buildup. Depending on how well you caked...

They will post a downloadable pod cast typically within a few days after the show, check the website http://www.AmericanFreedomRadio.com >> Time 4 Hemp, and from there you'll be directed to historical shows.

That is the autoshutoff, when the unit has been on too long and it switches into auto shutoff mode that is what occurs. To toggle this off reset the rocker switch at the base of the unit.

They are currently sold out of tubes but I know they will have more soon!

Our packing labels are as discrete as possible, while still following the best practices of an high end product. VapeX represents an aroma therapy company. Our website, and our marketing does not identify us as a product for anything other then that. When we send products and charge credit...

All our Evolver product images have been updated with the 2.0 images, and the long awaited Evolver Hydratree's are back in stock! Enjoy

Same day or the following business day it will ship. Once it ships if your within the US you will receive it 2-3 business days later.

Swagger double is in stock are you still having issues?

Great video !

Just a cleaning tip that renders all Hydratubes equal in my opinion. (when comparing ease to clean) When we do trade shows we fill a 5 gallon bucket (Home Depot, Lowes) with simple green, we also get a cap for the bucket. Simply fully submerge the hydra tube for 20 min's and the yank out and...

I'm sorry that your clouds have died, but this is why we don't offer a warranty for international units. As you are using it in a scenario where it is not designed to receive that type of power source. It is not the heating element that is failing -- it is the use of the wrong power source...

For anyone that has been waiting patiently we got Swagger back in stock today. Doubles, ShowerCaps, and Swagger Circs. Any back ordered swaggers will be fulfilled Monday as all the tubes are going through our QC process today (as for any new orders) Enjoy!

If i had a dollar for how many times people tell me there spouses are caught playing with the cloud... (even if they previously didn't care much for getting medicated/vapor)