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We are still working, also remeber to check your spam folder.

Submit a support ticket. Update from Fulfillment team: We ran out of Canadian Customs paperwork, we ran out of Customs forms and you guys will be handled on Monday!

Also, as for shipping weight's what everyone is seeing right now does not apply. We have a lot of packages that FedEx are coming to pick up Monday, they have a new system where we don't worry about the shipping weight (and we just place a placeholder) then there system automatically updates the...

Please check your spam Folder, and look back to as early as Tuesday, if you have nothing submit a Support ticket. Guys FYI -- Please do not ask Support questions here. If you think you have an issue, use our support portal.

Just curious, is that in your workshop (Where it is very cold ambient temperature), inside or both?

Update from Philly Team, We expect all orders /w Swagger tubes to be completed by the end of the day. The remaining balance will be shipped throughout the weekend and we expect that all IGG orders will be done by End of day Tuesday next week. It's possible we can achieve this faster but...

We are still working :)

Yes We are speakng about 110, the 220 Units we are working to get done ASAP. Updates about 220 to come on IGG.

Update from Philly Team: A very large number of IGG contributors should have received their Email. Good news, if we ship the same amount of units as we did today tomorrow. Then all IGG orders will be fulfilled. We are seeing the light at the end of the tunnel. I will let you guys know at...

Happy 2014 From the VXL Philly Office. May 2014 be the year of the monkey!

Happy Holidays Guys, I just wanted to jump in and give everyone waiting a little update. I can not make any promise's because we are waiting on some parts to allow us to build the units, but assuming we get the parts. We have things geared up to complete the remainder of IGG orders +...

It has been amazing reading this thread the past two weeks. I appreciate all the reviews. All of the kind words are really motivating! Its very exciting to see our customers getting a chance to appreciate the hard work the team has done the past few months. 2014 is looking bright!

Guys, Please open support tickets, if you think you are having issues that is the best way for our production team to check the calibration of your units and ensure they are working properly.

Any unit that is sold below MSRP or by a rogue distributor will not receive any warranty services from VXL.

All Clouds have a consistent starting point at 250 and they all can generate 500+ F flashpoint. The reason we say 500+ is because at the highest temperature if one wants to draw very slow they are capable of raising its temperature further because you are slowing down the air which allows it to...

I'm glad your noticing one of SM's a I's favorite new aspect of the PHS 2.0. Very precise temperature control we are very confident that this new design will translate very well into a future digital version where someone would expect a readout of the control. If anyone is wondering our...

We are working out the logistics on a 6 pack Heat band of VXL wristbands that will become a normal item on our store. We are negotiating with the band company this item will probably be around 6-10$

The sound in OG Clouds is caused by a snubber circuit on the PCB-a, it was originally implemented in an attempt to protect the original heater from fluctuations in electrical signal.

The Enclosure is made of of Zytel. Its a glass filled nylon. Almost twice the heat resistance of Polycarbonate.

I think a last minute PTO day is in order... Super pumped to see someone in the Public with an EVO!!!!!!!!!