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Yes, it is quite a shocker to all of us at VXL that forum members have been plagued by these problems. As I mentioned, we're seeing a 2% failure rate and our announcement after Cannabis Cup should alleviate any concerns about the perceived durability issues with the Cloud.

Always great to wake up on a Sunday morning to some excitement. @TigerLord - I'll make it real simple, we didn't ship with instructions so we will get you taken care of. End of story. Apologies for the runaround, I myself was not aware that your unit did not ship with instructions so we will...

Recently, there has been a lot of discussions around the Cloud and its reliability as well as what future products you might expect from VapeXhale. I can tell you that we have indeed been working on several other projects behind the scenes and that 2013 will be an exciting year. In total, we are...

SwaggerCap SwaggerDuo Evolver HydraTree Evolver HydraCirc SlightlyMedicated promised better videos once he gets his iMac :)

All slomo videos are up and done! Thanks @elmomuzz for the GoPro recommendation! You guys should bookmark this post if you are having trouble deciding which HydraTube to get. Hope you guys enjoyed the interview as well! VXL HydraTree VXL HydraCirc SSFG HydraLine SwaggerCirc...

VapeXhale CEO, Stonemonkey, will be the guest on Time 4 Hemp - LIVE 01/22/13 - 1-2 p.m.(EST); 10-11 a.m. (PST) http://www.AmericanFreedomRadio.com Also.... slomo vid of the day

For those that are looking for more info on which HydraTube to get, here are the first two slomo videos with the VapeXhale 2.0 HydraTubes VXL HydraTree 2.0 VXL HydraCirc 2.0 ...more videos to come :D

CloudBuddy should be in stock in the next few days! Good news, we are getting female t-shirts shortly! We will update when they are in stock.

We are happy to say that we are now able to fix Clouds if someone breaks the bamboo. Let's hope that this doesn't happen to many Cloud owners :)

Testing them as we speak. We are just making sure all the gremlins that plagued our US models have been worked out. Testing has been going very well and I can see a launch happening by end of Q1 (March)

We're going to take care of you but in the future, if anyone has any glass issues, please don't use your HydraTube first. In this picture, I can see residue build up and the number one thing that gets vaporizer companies in trouble is when people send stuff through the mail that has some sticky...

That badass slomo video just made it to our Twitter and Faceook feed! Kudos!

Love the video Vitolo. Thanks for taking the time to make it with multiple angles and to show the difference between a water conditioned and dry vapor hit. Look forward to your continued feedback.

It isn't 100% waterproof but it definitely helps quite a bit. This picture should give you a good idea of how it works as well as our vertical slit tree design.

To celebrate the New Year, we are offering 15% off of all glass until midnight including all VXC 2.0 HydraTubes that we just introduced. ALL HydraTubes with the 2.0 designation will feature the splashguard on the dewar joint to minimize the chance of water going down the bamboo. They also come...

You can have the Cloud sitting in either configuration. In this video, it clears better: You can put the Cloud on the other side of the Cloudbuddy if you are using a stemless where there is not enough clearance clearance for the Cloud. In this configuration, pulling the stopper is less...

We stumbled upon a pretty good cleaning idea at the last Cannabis Cup. Instead of cleaning our hydratubes by filling them with Grunge Off/Simple Green/Iso, we got a huge bucket and filled it with cleaner and then soaked our glass in the buckets. Do you think this would work with PBW? Since we...

We are taking video submissions until dec 31 midnight :)

Sorry to hear about your troubles with your replacement unit. That is really, really bad luck and we're sorry for your experience. To be 100% honest, we've had extremely bad luck with units that have been sent to forum members. I don't know if it's Murphy's Law or what but rest assured...