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What you see on the website is what we know.

You've asked this once before and you were answered then. It's just good ole aluminium, wood, steel, whatever the coil is made of, and glass.

You don't have to go back very far at all to find people getting units. Company still exists, it's just run poorly. I too was refunded my money initially, I was resent a PayPal thingy Bob to resend the money.

I dunno why you are all supposing what he's doing, the guy has been erratic for over 6mths now.

I just vaped a bowl out of it fine. I was also sitting in the car and didn't realise that what I'd done had done had done damage until I walked back inside and thought it looked "off". The gap between the two pieces is like half a millimeter (or less) bigger than it was. I think the elbow joint...

Dammit. I've damaged my unit. Was doing three things at once and put the mouthpiece in wrong and just forced it til the ends of the mouthpiece rail snapped off. It seems to still function normally...? Still, annoying.

It would appear the oring between the top plate and inner O ring (not the big fat red/orange one) has been a couple of colours. I've heard of clear and black being used, but now we have blue too.

Send him an email, I had issues when I tried to buy mine initially, I emailed him and he changed something and it went through fine. Didn't even have to use transferwise. When I ordered the new cooling mouthpiece thingy, it went through no hassles, I'm assuming cos I'd ordered from there before.

Been running kief bowls through this (tiny pinch of herb on the screen) for the day, and noticed the screen was fairly dirty. So I held down the button on an empty bowl, and these little wisps of smoke kept spurting out, then nothing. Checked the screen, completely clean. Genius.

Cannot recommend mooch enough. Trustworthy, constantly updating and retesting cells (sometimes a company will start making inferior cells to cut costs etc), easily understood by the layman. He's tops. And I doubt you'll get that much out of a vtc5. If anything, you'd get less. Those bowls will...

Yeah, I wouldn't say I'm proficient at changing temps etc. I've stuck with the factory settings and it hasn't done me dirty since I started with it. Sometimes I turn my unit to the first preset, but it only takes a couple of attempts to turn it to the right one. Less than a minute. It's not...

Oh, the battery was that old? Then yeah, that's unsurprising. Good to hear it's working as intended now.

I use the molicells with no issues whatsoever.

Just pointing out that the excuse proferred is a crock of shit.

You're free to think what you want, but if this move is taking the months that people have complained about poor cs, then maybe get help moving?

When I got mine replaced, I had to email them for a tracking code. It said that my package was created the moment I asked where the shipping label was, not when they said they sent it.

Champion. I knew I'd seen it somewhere!

Anyone got a picture of how the cooling mouthpiece upgrade goes together? Mine arrived today and I can't seem to find instructions, although I think I have it right... And disappointingly, the new wood is a significantly lighter than the old wood, win some/lose some I guess!

My second TM is being fucky. I was hitting it and it was vibrating as if it was dead battery wise. But after pulling the cell and putting it in, was getting four buzzes. Will monitor...

*laughs in Australian*