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If there was no marking on the package then the screens are the standard mesh. Send us your shipping info and we'll make your order right.

Mistake. Contact us through the website and tell us which type screen was missing. Don't forget your order number or shipping info.

I would say that this is too large a flame. Scaling from the pic, it looks like it's 3/4"+. If it was smaller it could be closer to the hot plate and not over-heat anything. Of course every one has their own style of heating but that's my opinion. There's a lot more styles and subtlety of...

We sell only the Grav Lab j hook. If another was in a photo, it was an error. @chrislangley4253 The best way to get in touch with us is on our contact page http://www.lotusvaporizer.com/contact

How long and how often are the sessions that give you headaches?

And now we do offer such a kit that has the J hook, WPA and standard stem kit. Thanks for the great ideas, of which this is only one. You forum members really help us make a better product. Much appreciated.

Ask again after the replacement plate cracks.

Please, another email.

There is hope for a long lasting hot plate. This is with 100 heat cycles. Note that the outer edge of the indentation is still a circle. The problem was thermal stress, as some of you said. The radial lines on the standard plate, while looking nice, stiffened the flat part of the plate and...

Basic Instructions: 1) Adjust the lighter inner blue flame to a 1/2”- 5/8” length. This is the distance between the points of the Lotus flower on the vapor cap. 2) Preheat the plate for 2-4 seconds before inhaling. The tip of the inner flame should just touch the center of the plate. 3) Inhale...

If you are talking about removing the diffuser, with the holes in it, please don't. It isn't meant to be removed and you'll have trouble putting it back on. We use a special tool to install it. The diffuser should be blue as its heated during processing, before assembly.

There is a coating that is put on the plate and should have been washed off. We'll check the parts more closely to make sure they are as clean as they should be. I hesitate to go into a lot of detail because there are Chinese copy cats that are probably reading this too. They already have a...

I think that the brown color is from impurities in the butane. The plate is pure nickel. If anyone takes the plate off and looks at the underside, it isn't the same color as the top. I guess that a lot of the color is due to crud (scientific name) in the butane. Any smell is probably from the...

I'll have to say that I am concerned about the cracking plates and am investigating possible causes. It may be simple over-heating but I am not assuming that. In the meantime anyone's plate that is under a year old and hasn't been damaged by over-heating can be replaced under warranty. Send an...

Looks like it was accidentally hit by a torch. Other than that, I haven't a clue, especially the burn on the bottom edge. But speaking of burns, or preventing them, we'll be selling these in a week. Leather, spring top, made in the USA, $7.50, available in tan and gray.

We are now including a hi temp vinyl cap with each order. Size it to length with a sharp knife.

15% sale on the website through 4/20. Use code '420' in the coupon box when ordering. Check out the new offerings in our store.

All of the new WPAs will include the handle, and we will ship the individual handles internationally. They weight less than an ounce (handles) and fit in standard envelopes.

The magnet doesn't hold the handle, it's just easier to remove the vapor cap from the WPA when the magnet is aligned with the handle. The handle fits all models of the WPA and this offer is for everyone.

This is a prototype but it will prevent burned fingers and dropped WPA's. Send a stamped, self-addressed envelope and $1 and we'll send you a handle and an extra o-ring. Be sure to line the handle up with the magnet when you install it. Mendocino Therapeutics LLC PO Box 2799 Ukiah, CA 95482