Message them on your warranty request.
Edit: Just got my regular Ti io paid for. I predict we will see a massive delay on shipping due to Coronavirus. Hopper Labs is still claiming shipping is set for April though when I contacted them about it. Hope I'm wrong!
You mean like a working unit that lasts longer than a couple weeks of light use? I don't think that's too much to ask honestly.
Also @Hopper Labs
Can people who reserved units pay now? If so what is the process?
After the hell that has been Hopper Labs CS from the very start I'd say anyone who has stuck with them this long deserves that and a whole lot more. There are literally people who have been waiting LONGER THAN A YEAR for HL to fix the vaporizer they already paid for.
I wouldn't expect a small...
I don't. Mine has been RMA'd twice since they supposedly got it all figured out and it is currently sitting at Hopper Labs. Still extremely excited for the IO though I think it will be incredible.
I asked about skipping my repair and using it towards credit for the IO. They offered $80 credit so I think I'll just wait for repair and pay full price for my reserved IO.
I love that the Hopper's default configuration has no cooling unit. My main gripe with devices like the Crafty (other than non removable batteries) is the fact that the cooling unit condenses a shit ton of vapor and in turn your product doesn't go nearly as far. One bowl in the Hopper is...
:rolleyes:
I think I'll stick around, thanks!
The point is moot, @stickstones already confirmed that the manufacturer is in fact ville. I'm out. May buy one second hand later down the road if people continue to rave about it.
Indiegogo campaign was definitely happening around 2013 and it's been nothing but delays problems since. I never said anything about the first unit being delivered.
I'm glad someone brought it up again because I totally missed it at first and it's going to make it a lot harder for me to order one knowing who is probably behind the device.
Good luck finding one more supportive than FC. You're not allowed to say hardly anything negative about anyone or...
I love absolutely every single thing about the hopper when it works. Clearly a lot of other people do too or they wouldnt still be in business after the multitude of problems they've had over the last 5 or 6 years.
:lol: